Return / Replacement and Cancellation Policy
Return / Replacement and Cancellation Policy

Return as a result of quality problems:

1. If the buyer requests return or replacement of items due to quality problems, the shop owner is responsible for providing after-sales services for return and replacement, and;

2. In case of damage and other problems in logistics distribution, the shop owner is responsible for providing after-sales services for return and replacement in accordance with the following:

Return/replacement process:
  • Return of items is arranged by 0xbacker, Inc. for the buyer. The items are returned by the buyer directly to the shop owner. The shop owner bears the transportation costs for return and replacement of items.
       
  • The shop owner is responsible for receiving items that need to be replaced by the buyer. Upon receipt of the items to be replaced, the shop owner shall ship new items to the buyer, and bear the transportation costs for return and replacement of the items.
3. If wrong or short shipment is found by the buyer after receipt of the items, the shop owner shall provide after-sales services in accordance with the following:   
  
Process for re-shipment of items/parts due to wrong or short shipment:
  • After the shop owner receives a notice of re-shipment of items/parts, the shop owner shall directly re-ship items/parts to the buyer, within the shipment and delivery period specified for the order, and bear the transportation costs incurred thereby. The buyer shall directly return the wrong items/parts to the shop owner, and the transportation costs incurred thereby shall be borne by the shop owner.
  • If the shop owner fails to re-ship items as scheduled, 0xbacker, Inc. has the right to offer a refund in full as required by the buyer
Other handling processes for after-sales services:

If the buyer questions the product/production date/anti-counterfeiting measures, 0xbacker, Inc. will send an email to the shop owner for checking and explanation, and the shop owner shall, within 24 hours upon 0xbacker, Inc. customer service specialist sending an email in relation to after-sales services, reply to the email, answering questions of the buyer and/or provide with handling opinions, and 0xbacker, Inc. will reply to the buyer according to the reply of the shop owner. If the shop owner fails to make a reply, 0xbacker, Inc. will carry out handling according to complaints of the buyer in accordance with the following:

Consequences arising out of failure to reply in a timely manner:

If the shop owner fails to reply with the handling solution within the specified time limit, the shop owner is deemed to agree to the after-sales services requested by the buyer, and 0xbacker, Inc. has the right to reply with the handling solution, according to the requirements of the buyer. The shop owner shall, according to the handling solution of 0xbacker, Inc., provide the buyer with after-sales services, and bear any possible loss or additional cost incurred thereby.

 
Return and replacement other than as a result of quality problems:

If the buyer applies for return and replacement within 15 calendar days following the date of sale of the items (the date of receipt by the buyer of the items) and such items to be returned and replaced have complete accessories and are capable of being resold, the shop owner shall provide after-sales services for return and replacement. The transportation costs for return and replacement other than as a result of quality problems shall be borne by the buyer.
 

Return and replacement as a result of items not as described:

If the buyer requests return or replacement of items as a result of items not as described, the shop owner is responsible for providing after-sales services for return and replacement.
  
 
Order cancellation policy
  • If the buyer fails to make payment following the issue of an order, the order shall be cancelled and the transaction shall be terminated.
     
  • The buyer's application for a refund: If an order is cancelled or a refund is offered prior to shipment, the shop owner is not entitled to payment. With regard to customized orders, the cancellation of an order by the buyer is subject to negotiation with the shop owner.
     
  • Cancellation of an order by the buyer: The buyer can apply for canceling an order within the period from the date of successful payment by the buyer to the date of shipment by the shop owner. After the buyer applies for cancellation of an order, the shop owner may negotiate with the buyer. If the shop owner agrees to cancellation of the order, the order is cancelled and the purchase price is refunded to the buyer in full. If the buyer applies for the cancellation of an order and the shop owner has not shipped the items, such order can be cancelled. If the shop owner has shipped the items and refuses to cancel the order, the order remains valid, and the buyer is liable for refusal to accept the items. If the shop owner fails to carry out any operation and even delays shipment, the order becomes invalid and the purchase price is refunded to the buyer in full. If the shop owner ships a part of an item under an order and fails to ship the remaining parts of the item within the shipment period, the buyer and the shop owner shall negotiate on the settlement within three (3) days. If it is submitted to arbitration, the purchase price shall be refunded to the buyer according to the proportion of the item not delivered.






History

Watch

Settings

Eng - -